Shipping policy
When will my box ship?
Subscription boxes ship once a month during the first week of the month. If you place your order between the 1st - 23rd of the month, your box will ship during second week of the next month. For example, if you place your order on February 6, your box will ship during the second week of March. If you place your order after the 23rd of the month, your box will ship between during the second week of the following month. For example, if you place your order on February 24, your box will ship during the second week of April.
Previous Boxes in the COCOTIQUE Store - Boxes from previous months that are ordered from the COCOTIQUE Store will ship within 24 - 48 hours (not including weekends - we ship M-F).
How much is shipping?
Subscription Boxes - There are no shipping charges for subscription boxes.
Previous Boxes in the COCOTIQUE Store - There is a $7.50 Flat Rate shipping fee (per box) for ordering previous boxes from the COCOTIQUE Store. For example, if you order 2 previous boxes from the COCOTIQUE Store, you will be charged $15 for shipping.
Is there tax charged?
We are required to charge sales tax for boxes shipping to NY.
When will I receive my COCOTIQUE Box?
You will receive your box 3-5 days after you receive notification that your box has shipped. There will be a tracking number emailed to you so you may track your shipment.
Where do you ship?
We ship to the United States (including Puerto Rico, Guam and APO addresses. We are working on adding these states, as well as shipping to Canada, Europe and the Caribbean.
How do I track my package?
You will receive an email when your box ships with your USPS tracking number. Please be sure to add support@coocitque.com and info@cocotique.com to your contact list so your email doesn’t go to your Spam Box. Please track your package before contacting Customer Service and if you still have a question, we’ll be more than happy to assist you.
What if my box or products are damaged?
Please take a picture and send to support@cocotique.com, so we can process a replacement.
What if my box is sent to the wrong address?
Please be sure that you have provided the correct address when placing your order. We cannot be held responsible if you’ve provided an incorrect address and your box is delivered to the wrong address. If you’ve entered in the wrong address or need to update your address email us at support@cocotique.com before the 20th of the month so we can make the adjustment in your account before your box ships. Once an order has been shipped, we will not be held responsible for a shipment to the wrong address if you have entered in an incorrect address. If your box is sent to the wrong address due to you entering in the wrong address, and you would like to have it reshipped, there is a $5 shipping fee. If you decide not to pay for shipping and you would like a refund, we charge a 20% restocking fee deducted from your refund.
When I track my box it states it was delivered but I didn't receive it?
We’re sorry to hear that! Unfortunately, once boxes have shipped from our warehouse, their final arrival is the responsibility of your local post office. We suggest you contact your local post office to find out the status of your delivery.
Why does it take so long for you to ship my box?
We are a subscription service that ships once a month during the last week of the month. If you subscribe early in the month before the cut-off date on the 23rd, it may seem like you're waiting a long time. However, that is the way our service works. We ship all monthly subscription boxes during the second week of the month.