How it Works

Each month, you will receive a COCOTIQUE Box with 5-8 expertly curated beauty, self-care and lifestyle products for women of color delivered to your door (full size & deluxe travel size). Our subscription boxes ship between the 15th-20th of the month. The cut-off date each month to subscribe and receive the current month’s box is the last day of the month. For example, if you order between June 1st - June 30th, you will receive the June Box. Be sure to read our How It Works page to learn more about how our service works.

 


CHOOSE

CHOOSE YOUR SUBSCRIPTION:
Choose the subscription level that works best for you:
Monthly - $25 (cancel at anytime after the first box ships)
3-month - $70 (save $5)
6-month - $138 (save $12)
12-month - $270 (save $30)


DISCOVER

DISCOVER YOUR ULTIMATE BEAUTY ARSENAL:
Inside your COCOTIQUE Box and on the COCOTIQUE Blog you'll find information about all the product samples in your box! Try your samples and read the Product Information Card for detailed information and our exclusive discount codes.


SHOP

SHOP FOR YOUR FAVORITE PRODUCTS:
We hope that you will love your products! We make it easy for you to purchase the full size products directly from our brand partners in the COCOTIQUE Shop.


SHARE

SHARE THE LOVE:
Share the love and we will too! Refer a friend, leave product or box reviews and earn rewards through our
COCOHearts Rewards Program.

 

 

 

 

FREQUENTLY ASKED QUESTIONS

About COCOTIQUE:

What is COCOTIQUE?
COCOTIQUE is a deluxe box subscription service for women of color. Each month COCOTIQUE sends you a specially curated box filled with 5-8 beauty, self-care, wellness and lifestyle products (full size and deluxe travel size) for just $25 including FREE SHIPPING. After trying out the products, you can then purchase the full size products in the COCOTIQUE shop. We offer an exciting and fun experience for women of color who love beauty and are in search of an affordable way to try new beauty, self-care, wellness and lifestyle brands. Our service is like a magazine subscription: we ship your subscription box once a month during the second week of the month.

What kinds of products will I receive in my box?
You will receive samples from hair care, skin care, makeup, fragrance, wellness and lifestyle companies.


SUBSCRIPTIONS:

How much are the subscriptions? 
Recurring monthly subscriptions are $25, 3-month subscriptions are $70, 6-month subscriptions are $138, and 12-month subscriptions are $270. All subscriptions will be charged tax if you live in NY.

Can I cancel my monthly subscription?
A monthly recurring subscription can be cancelled at any time, but the first month cannot be cancelled and is not refundable. If you wish to cancel after the first month, you must do so by at least seven days before your subscription is set to renew in order to avoid having your credit card charged. All monthly subscriptions renew on the 10th of the month, so you must cancel by the last day of the previous month. Please also send an email to support@cocotique.com notifying us of your cancelled account.

Can I cancel my 3-month, 6-month or 12-month subscription?
No, these subscriptions are paid in advance and cannot be cancelled until the term ends. However, you may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must your auto-renewal by March 20.

How do I renew my subscription after cancelling?
You can renew by logging into your account and placing a new order.

Are 3-month, 6-month or 12-month subscriptions automatically renewed?
Yes, if you would like to cancel your 3-month, 6-month or 12-month subscription when it expires you can log into your Account to cancel. You may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must cancel your auto-renewal by March 20.

Why was my subscription deactivated?
If we are not able to charge your credit card, your subscription will be deactivated.

Do you have gift subscriptions?
Yes, you can gift a 3-month, 6-month or 12-month prepaid subscription.

How do I redeem my gift subscription?
1. You will receive an email with your gift subscription.
2. Click on View Your Gift to see your gift subscription card.
3. When your gift subscription card opens click See Your Gift.
4. Then click Accept Gift.
5. Then remove the gift sender’s information from the form and enter your name, email address and mailing address and click Accept Gift.

When will my subscription start?
If you place a subscription order between the 1st – 31st of the month, you will receive the current month’s box. For example, if you place your order on February 25, your box will ship within 5-6 days.

My subscription’s been canceled, how do I reactivate it?
You will have to re-subscribe to set up a current account. Go to the Subscribe page and choose what type of subscription you would like. After logging in to your account on the checkout page, you will then be able to update your credit card information or address if needed when you check out.

How can I get a refund if I’m unhappy with my box?
We are very sorry to hear that you’re unhappy with your box. Unfortunately, subscription boxes and limited edition boxes are not refundable. As hard as we try, we are not able to please everyone each month, but this is a discovery platform to try and sample new products. When you subscribe or purchase a limited edition box, you are subscribing or purchasing with the knowledge that you will be receiving many different types of products and maybe some won’t work for you. We hear from some of our subscribers and customers that they’re happy to share their products with their friends and family if the products or some of the products don’t work for them that month.

My tracking info says my package was delivered, but I haven’t received it yet. What should I do?
From our experience the postal service status isn’t correct and the package is most likely held at your local post office. Please contact or stop by your local post office for further details on your package.

 

BILLING:

When will I be billed for my monthly subscription?
Your credit card will be charged on the day you purchase your subscription for your first month. Starting on the second month, you will begin being charged on our regular billing and shipping cycle. This means that you will be billed on the 10th of each month and you can expect your box to ship between the 15th – 20th of the month. When you subscribe to a 3, 6, or 12-month subscription plan, you will be billed upfront for the entire length of the plan. At the end of your plan, your subscription will be auto-renewed for the same plan, unless you cancel 10 days before it’s set to renew. Typically, this falls on the last day of the previous month. For example, if your last box is the December Box, then you should cancel by December 20th.

When will I be billed for my 3-month, 6-month or 12-month subscription?
Your credit card will be charged for the full amount of the subscription when you place your order. Each month you will receive notification when your box will ship until the last month of your subscription. When your subscription expires it will be automatically renewed. However, you may opt out of auto-renewal during the month your term expires by contacting us at support@cocotique.com by the 20th of the month. For example, if you purchase a 3-month subscription starting in January, your last box will be the March Box. You must opt-out of your auto-renewal by March 20.

What types of payment do you accept?
We accept Visa, Mastercard, American Express and Discover.

 

SHIPPING:

When will my box ship?
Subscription boxes ship once a month during the 15th-20th of the month. If you are a new subscriber and place an order between the 1st to the last day of the month, your box will ship that month. For example, if you place your order on January 6, your box will ship between January 15th – 20th. If you place your order after the 15th of the month, your box will ship within 7-10 days.

Previous Boxes in the COCOTIQUE Store - Boxes from previous months that are ordered from the COCOTIQUE Store will ship within 48 - 72 hours (not including weekends - we ship M-F).

How much is shipping?
Subscription Boxes - There are no shipping charges for subscription boxes.

Previous Boxes in the COCOTIQUE Store - There is a $7.50 Flat Rate shipping fee (per box) for ordering previous boxes from the COCOTIQUE Store. For example, if you order 2 previous boxes from the COCOTIQUE Store, you will be charged $15 for shipping.

Is there tax charged?
We are required to charge sales tax for boxes shipping to NY.

When will I receive my COCOTIQUE Box?
You will receive your box 3-5 days after you receive notification that your box has shipped. There will be a tracking number emailed to you so you may track your shipment.

Where do you ship?
We ship to the United States (including Puerto Rico, Guam and APO addresses. We are working on adding these states, as well as shipping to Canada, Europe and the Caribbean.

How do I track my package?
You will receive an email when your box ships with your USPS tracking number. Please be sure to add support@coocitque.com and info@cocotique.com to your contact list so your email doesn’t go to your Spam Box. Please track your package before contacting Customer Service and if you still have a question, we’ll be more than happy to assist you.

What if my box or products are damaged?
Please take a picture and send to support@cocotique.com, so we can process a replacement.

What if my box is sent to the wrong address?
Please be sure that you have provided the correct address when placing your order. We cannot be held responsible if you’ve provided an incorrect address and your box is delivered to the wrong address. If you’ve entered in the wrong address or need to update your address email us at support@cocotique.com before the 1st of the month so we can make the adjustment in your account before your box ships. Once an order has been shipped, we will not be held responsible for a shipment to the wrong address if you have entered in an incorrect address. If your box is sent to the wrong address due to you entering in the wrong address, and you would like to have it reshipped, there is a $7.50 shipping fee.

When I track my box it states it was delivered but I didn't receive it?

We’re sorry to hear that! Unfortunately, once boxes have shipped from our warehouse, their final arrival is the responsibility of your local post office. We suggest you contact your local post office to find out the status of your delivery.


UPDATING ACCOUNT INFORMATION:

**WHEN UPDATING YOUR ACCOUNT IT IS PREFERABLE TO DO SO ON A DESKTOP COMPUTER. IF USING YOUR PHONE, PLEASE BE SURE SCROLL OVER SO YOU CAN SEE ALL THE OPTIONS TO CANCEL AND MAKE UPDATES.

How do I cancel my account?
Log into your account. Then click on Manage Subscriptions > Edit > Cancel subscription
Please send an email to support@cocotique.com to notify us that you’ve canceled your account. You will receive an email confirming your cancellation. We must receive notification at least five days before your subscription is set to renew.

How do I update my mailing address?
Log into your account. Then click on Manage Subscriptions > Edit > Shipping. Here you can change your mailing address. Please update your new address by the 5th of the month.

How do I update my credit card information?
If your account is Active: Log into your account. Then click on Billing Information > Edit. Here you can update your credit card information and billing address.

If your account is cancelled, due to a declined credit card, or you cancel it and want to reactivate it: Log into your account. Then click on Subscriptions > Edit (canceled subscription) > click reactivate.

Please send an email to support@cocotique.com to notify us of what changes you've made when you updated your credit card information. You will receive an email confirming the changes have been made.

 

COCOHEARTS REWARDS PROGRAM:

How do I earn COCOHearts?

- Purchase subscriptions or boxes: Earn 1 COCOHeart for each dollar spent
- Review samples in your COCOTIQUE Box: Earn 10 COCOHearts
- Review your COCOTIQUE Box: Earn 10 COCOHearts
- Complete the COCOTIQUE Survey each month: Earn 10 COCOHearts
- Complete the Brand Partner Surveys each month: Earn 10 COCOHearts
- Refer a friend and when they spend $25 or more: Earn 50 COCOHearts
-
Like Us on Facebook: Earn 5 COCOHearts
- Follow Us on Instagram: Earn 5 COCOHearts
- Follow Us on Twitter: Earn 5 COCOHearts
- Sign up to Newsletter: Earn 10 COCOHearts
- Birthday Bonus: Earn 260 COCOHearts

Do my COCOHearts expire?
No, they don't expire.
**Customers who abuse the reward program by leaving reviews on products they haven’t received will have their COCOHearts deducted. Anyone found to be continuously abusing the reward program will lose their COCOHearts Rewards Program privileges.

 

COCOTIQUE SHOP:

How can I purchase full size products?
We hope that you will love your samples! We make it easy for you to purchase the full size products in the COCOTIQUE Shop directly through our Brand partner’s websites. We often offer discount codes to apply to the full size purchase.

Please email us at support@cocotique.com if you have additional questions.